Quality Control
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From horse meat scandals to a defect on your new car, the 'quality standards', which organisations set and achieve, influence our perceptions of a product and the company producing it.
Just like in any other 'relationship' that we take personally, we can have 10 years of good experience undermined by one bad experience - this can be due the wrong word used in an argument with a loved one, or a bad product received; either way, we (people) then 'judge' the relationship by that bad experience. This reaction in customers can see sales fall and profits turn to losses over-night, making the consistent delivery of superior quality something dear to boards of directors and management teams the world over. From SPC, Gage R&R, Cp / CpK Calculations, through to Six Sigma tools like DOE & ANOVA to Pareto and Root Cause Analysis ... DFMA / Poke Yoke, Jidoka and Chaku Chaku, through to Kanban, used to ensure supplier contracts are focused on 'Zero Quality Defects', we find decades of development behind a plethora of tools which can seem very confusing. |
Duxinaroe help you and your teams understand, implement and utilise the tools and the human factors in your organisation, including culture and issues of 'control', which either enhance or inhibit the delivery of superior and consistent quality, delivered to your customers.
Call on +44 (0) 20 3102 7670 for an initial discussion about your requirements or to book an appointment with a member of our team.
Alternatively, send us a message via our CONTACT US page.
Alternatively, send us a message via our CONTACT US page.
