Root-Cause problem solving applies to more than just process and machines!
I was reflecting (Socratic Reflection / Hansei / Alpha Brain Wave State / Meditation - give it whatever label suits your language register).
It dawned on me, that we forget a lot of what we have previously known... and a model I threw together one day about 8 or 9 years ago (to capture a few thoughts) popped into my head ... so I dug it out and gave it the once over.
I just shared this on LinkedIn ... let's see what responses it provokes from some of the biggest names in the global change community?
Thoroughly enjoyed participating in yet another great i&i show with a great panel of guests.
I'm truly honoured to be involved - thanks to all at i&i who set these regular shows up and allow me to have my two pennyworth.
So, it's that time of the month again and we're ready for another great i&i show with a fascinating title ... which prompts an obvious question ...
Q. Are the current approaches adopted toward change effective?
If you listen to the stats from just M&A, Lean Six Sigma and I.T. implementation histories, you have to put a big question mark over what is currently done. Talent loss from cultures merging, Flow over batch failing to be integrated into the psyche of a business and billions lost by Governments, Hospitals and Commercial entities about with stories of woe surrounding I.T.
Q. So what's missing?
That is what we'll hope to touch on in the show later today.
If you realise it's the effectiveness of 'the approach to change itself' that really makes the difference to sustainable organisational performance improvement (more than the content) and you'd like to hear the musings of a few people with extensive experience leading change, follow the link above and join us. See you there.
On the show today ...
Brenton Harder is Head of Business Productivity Improvement at
With decades of experience gained from building and leading business transformations in a range of industries across the globe, Brent’s command of operations, process, digital and quality has seen him drive transformations in organisations ranging in size from start-ups to multi-billion dollar Global 100 corporations.
David Howells is MD of Pacific, an international executive search firm operating out of London, New York and Sydney. With a background in economics and marketing, David specialises in managing search projects in the fields of Operational Management, Performance Improvement and Re-engineering, PMI, Restructuring and Turnaround.s.
David Bovis is MD of Duxinaroe, a change management consultancy firm based in the UK. David has spent over 20 years leading change across Europe, developing world-class manufacturing, Lean and Six Sigma programs and studying psychology and neuroscience to deliver a deeper understanding of organisational culture and performance.
Another excellent show in which we hear from experts on the issue of innovation in organisations, what's currently being tried, what works and what doesn't. Guests this month are from Siemans and The Milamber Group.
Some really crucial issues were addressed in this episode, making it well worth a listen for anyone aiming to create an organisational culture in which innovation can flourish.
Check our social media profiles for information about further i&i Shows
Following the launch of this new on-line show, focused on the world of improvement and innovation in all sectors, Duxinaroe's MD, David Bovis said ... "It was my great pleasure to be a 'regular panel member' for the 1st i&i show last week. A great topic, excellent guests and the start of what promises to be a very valuable service ... tackling the hard issues to stimulate some deep thinking and an advance on change management. I can't wait for the next one!"
If you missed this first show in which Duxinaroe's David Bovis, David Howells of Pacific International and their guests, Jon Theuerkauf from BNY Melon and Paul Ruggier of Generali discuss the future of software (Robots) further automating tasks in the banking and finance industry, you can catch it again below.
Next episodes and topics will be announced here and on The Dux LinkedIn page, Pacific International website and LI page, on our personal profiles David Bovis, David Howells, twitter, FB pages etc.
Follow us on these platforms to make sure you see the show each month.
RPA - Possible benefits OR possible problems?
In the run up to the 1st #iandishow, entitled "Is your Culture ready for Robots?", we've been looking at a few articles on the subject of 'Robotic Process Automation' (RPA) to see how the market is responding to the idea that 'Robots' (in any other language, that means 'Software'), will easily automate monotonous tasks and processes in office environments.
...In layman's terms, that means, no-more people doing transactional, repetitive and often rule-based processes, typically located in a shared service centre or other 'back-office' environment.
The RPA objective? To attain the cost savings promised (but rarely realised) from the application of ERP systems over the last 20 years.
It seems strange in some respects, that our proposed solution, to computers failing to deliver all that was promised during their original implementation, is to replace core programs or use more, 3rd party computing power, introduced by yet more programmers with little tacit and intuitive experience of our organisations.
Looking at the notion of RPA this way makes it sound like Einsteins definition of Madness ("Doing the same thing over and expecting a different result") ... but let's look at a few more details around the issue before we start drawing those kind of negative conclusions.
Let's see if we can establish if RPA, or at least the idea of it, is another global consultant led fad, or, the tipping point, at which we'll genuinely see computers performing tasks which have thus far required human intellect...