"If you measure me irrationally
I will behave irrationally,
If you change the way you measure me
I will change the way I behave,
If you don't explain how you are measuring me & why,
No one will know how I will behave (least of all me).
If you beat me when I report the truth as I see it,
Then I will find a way to make the truth match your expectations
& avoid the beating"
Such human reactions to measures are wired into the brain. Neurologically. Psychologically. The depths are immense, but simple summaries like this provide a window into the issues of fear based control, often at root of unsustainable CI programmes.
Such awareness in leadership teams has the potential to revolutionise the standard approach toward organisational performance improvement. Duxinaroe are pleased to be at the forefront of activities bringing a new level of understanding into the workplace, helping to make change more effective and performance improvements sustainable at a cultural level.
People often ask us, "what is it exactly, that we do?" The answer is simple; at Dux, we give people a map of change that hasn't previously existed in the world of organisational performance improvement... and as we all know, when we have a map, we can better understand where we're going, how long it will take to get there, what preparations we need to make for the journey and what alternate routes are possible if we take a wrong turn, get delayed or get diverted.
This map has 4 cardinal points;
1. Process and variation control (lean / six sigma (SPC) / technology / process flow / best practice etc.),
2. Systems and systemic control (ERP / MIS / Policy / Procedure / Strategy / Work flow / Forecasting etc.)
3. Psychology (the +ve and -ve reactions of people toward processes and systems (1) & (2)) &
4. Neuroscience (the brain and how it changes relative to its environment and experience).
Where organisations have opened themselves up to this new level of knowledge, they have entered into a new era of change, seeing 7 year loss making trends turned around in a matter of a few months, site moves costing millions of pounds halted and turnover tripled in the same space, sales forecasts and growth plans totally restructured to move leadership teams and boards of directors away from Vain turnover to Sane profit, global roll-out programs enhanced and strategies generated which are 'psychologically congruent' ensuring people performance is maximised.
The approach to change is changing ... if you don't want to get left behind, call us today 020 3713 3420
or send us your details on our inquiry page here
If you have leadership development needs, Lean change programs stalling or needing a boost, H&S performance improvement requirements or any other business performance improvement needs that involve people navigating change efficiently and effectively, we can help and look forward to talking to you soon.